For any dispute arising from the application of these Terms and Conditions, the consumer may resort to Alternative Dispute Resolution Entities for Consumer Disputes, which resolve disputes through mediation, conciliation, and arbitration procedures, outside of the courts. The client has at their disposal:

Lisbon Consumer Conflict Arbitration Center – http://www.centroarbitragemlisboa.pt/

Consumer Conflict Arbitration Center of Vale do Ave/Arbitration Court – http://www.triave.pt/

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) – http://www.ciab.pt/pt/

CNIACC – National Center for Information and Arbitration of Consumer Disputes – http://www.arbitragemdeconsumo.org/

Consumer Conflict Arbitration Center of the District of Coimbra – http://www.centrodearbitragemdecoimbra.com

Algarve Consumer Information, Mediation and Arbitration Centre – http://www.consumoalgarve.pt

Porto Consumer Information and Arbitration Centre – http://www.cicap.pt
European Online Dispute Resolution Platform – https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage